How it Works

How it Works

 

iTechnician

How do I get my Mac fixed?

PLEASE PRINT OUT A COPY OF YOUR BOOKING FORM WITH YOUR FULL CONTACT DETAILS AND INCLUDE THIS WITH YOUR DEVICE - SO WE MAY IDENTIFY IT ON ARRIVAL WITHOUT DELAY
  1. YOU BOOK IT. You enter your details in our easy to fill out online job booking form and we will arrange the rest
  2. WE COLLECT IT. Pack it up, PLEASE use the original box your iMac or Macbook came in when purchased, if you DO NOT have your original Apple BOX, PLEASE select to correct box for your device on the booking form and we will send an exact purpose made shipping BOX – THIS WILL AVOID ANY DAMAGE IN TRANSIT. You will be emailed the shipping documents to be printed out and attached to the box, Once your item is packed and you are ready simply let us know then and  we arrange the collection. DROP OFF POINT or for your convenience    -  you can drop your device off at one of our 100's of drop points across the UK upto 11pm, please ask for details.
  3. WE DIAGNOSE IT. You will be kept up to date throughout the process of us receiving your Macbook or iMac, right up until the point where we ship it out to you. If you have booked this for a diagnostic service or repair service, we will contact you before fixing this, to inform you of the cost in a no obligation quote.
  4. WE FIX IT. We repair your device as agreed in our Quote Or if you cancel the repair your device will be shipped back FREE of charge.

We will let you know once your Macbook or iMac has left us and send across the tracking details from one of our partnered couriers UPS or TNT.

UPS Nation Wide Drop Off Points, See Link to find your nearest Drop Off Point simply type in your post codehttps://www.ups.com/dropoff 

In order to minimise effort on your behalf we offer two different methods of transportation, you can either arrange through us a collection from your home or place of work and you will charged a small commitment fee of £12.95 which will be deducted off your final repair bill or REFUNDED IN FULL if you wish to cancel the repair, if you miss your collection time the collection fee is non-refundable, alternatively you can drop off at one of UPS Nation Wide Drop off points completely FREE No commitment Fee required, please select which option best suits you when booking your repair on our booking form.

In all cases adequate packaging is required, we will NOT open inspect or return a Desktop iMac in the incorrect packaging and you will have to arrange your own courier for collection. ( We recommend original manufacturers packaging ). If you do not have adequate packaging we can supply you via post the correct packaging for your Apple Mac, please select the correct box for you on our booking form.

AppleMac Shipping boxes can also be bought separately from the Bookyard 

If you have any questions, we are always happy to help.

CONTACT US

 03333 441910

 repairs@mac-shack.co.uk

 

All quotes are subject to VAT -  Mac Shack IT Ltd

VAT Registration No. 131 3685 31   -  Company No. 6506092  

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